Q&As
You can call the 800 numbers - 866-271-8679 for credit or 800-111-2222 for debit. Both available 24 hours a day.
You can reset your own password by clicking the "Forgot Security Code" underneath the log in area on our website.
You can call 305.324.4004 and press 1. If it is your first time calling, put in your account number and last 4 of your SSN. You will be asked to change your password after a successful login.
YES, we have them and plenty of available boxes. Your annual rent is dependent on the size box you need. Ask for details I received a text regarding a recent charge. What should I do? This means a recent transaction was flagged as potential fraud. It is important that you respond as your card is probably frozen until the transaction can be verified.
This is a network of Credit Unions nationwide that allow members from other CU's to bank as though they were at MFFCU. Participating CU's are listed in the directory found on our website under Services, then Shared Branch Locator.
YES, we have many to choose from nationwide. For a list, go to our website under, Services, then ATM locator.
You can easily access your credit information through CreditSense, available in online banking or mobile app. CreditSense provides updated credit scores and credit trends anytime, helping you stay on top of your financial health. Additionally, all borrowers are entitled to one free credit report per year at AnnualCreditReport.com.
No, Zelle only allows you to have one account per email/phone.
This means a recent transaction was flagged as potential fraud. It is important that you respond as your card is probably frozen until the transaction can be verified.
You can reach a member service representative for any question or service through your online banking portal under “Messages” and then “Compose Messages”. This is a secured message center.
Come inside, send an email request to MemberServices@mffcu.org, or send a request through “Compose Message” on online banking.
Yes, call us for the 24/7 Card Services, OR access Card Command Center through online banking. Additionally, you can call member services, come inside, or send a secured message to us through your online banking portal under: Messages/Composed Messages.
YES, MFFCU offers residential and commercial mortgages. Please apply online, come inside, or call us at 305-324-4004 for more information.
If a check is deposited before 3 pm (EST) on a business day, the check will reflect that same business day after 7 pm (EST). If the check is deposited after 3 pm (EST) on a business day, it will reflect on your account the next business day after 7 PM (EST).
$10,000 aggregated check total per business day.
Log in to your online banking account and go to “Transfers”, then click on “Custom Recipient”. From there you would enter the members account number and amount to transfer.
A courtesy contract is a temporary contract a dealership may ask you to sign when you purchase a car, usually before your permanent financing is finalized. It allows you to take the car home right away while the dealer waits for your loan approval from a lender, like MFFCU.
Getting pre-approved for an auto loan gives you a clear idea of your budget before you step onto the dealership lot. It shows you how much you can borrow, helps you negotiate with confidence, and can save time by speeding up the financing process. Pre-approval also protects you from high dealer interest rates and gives you more control over your car-buying experience. At MFFCU, our pre-approval process is quick and easy, so you can shop smarter and drive away with the best deal.
Yes, you can nickname your accounts in the new online banking system. Just click on the account you want to change from the main dashboard, select Account Information, type your desired name in the Nickname field, and press Save.