New Online Banking - IMPORTANT INFORMATION

New and improved online banking experience

Our online banking experience is being upgraded to create a smoother experience. This upgrade comes with a new look and enhanced security and performance.

This upgrade will affect all platforms including our mobile app, Zelle, mobile deposits and bill pay. We will be sending you more details as the date approaches.

We highly recommend that you login to your online banking now and verify that the phone numbers and email addresses we have on record for you are correct.

Having correct contact information will make your first-time login experience on the new platform quicker and a lot easier.

What to expect:

• We will now offer a new budgeting tool.  TRENDS will now replace the Geezio app currently offered in Online Banking.  
• Trends is integrated and not a separate application making it easier for the end user.
• You can import information from the Credit Union and other financial institutions to consolidate both debit and credits, so you have a snapshot of your finances.  
  • You now have an all-in-one budget tool.
• We have replaced Card Valet, with a separate application called CARD COMMAND.
  • This new integrated service for both Online Banking & Mobile App allows you to track your card, view approvals & declines, turn your card on or off, travels alerts, and provides a virtual card.  
    • You no longer need to log into a separate app to utilize these tools.
• E-statements are now available on the Mobile App, and you can now apply for Loans via Online Banking.
• You will notice that the look and feel go both products have been synchronize as well.

How do you logon after our upgrade is completed?

When you login for the first time after the upgrade you will go through the following steps to access your account:

The following steps can be completed through your Mobile app or your desktop computer.

Step 1:

Enter the Logon ID you currently use today.

Your current password will NOT work and will be defaulted to the last 6 digits of the primary account holder’s social security number, or your EIN/TIN for business accounts.

Step 2:

You will be prompted to change the password during your first login.

Step 3:

Create 5 new security questions and answers. Make sure they are easy for you to remember but difficult for others to guess.

Step 4:

You will be asked to select from one of the phone numbers we have on record to receive a verification code either via text or phone call to validate your identity.

IMPORTANT: If the phone numbers on record are outdated as of July 17, you will have to call us to have your phone numbers updated.

This will slow down the process of your first login.

Step 5:

Enter the 4-digit verification code received.

Step 6

Accept the terms and conditions.

Bill payment 

• Any payments scheduled (one-time or recurring) prior to Tuesday, July 15th will still process during the scheduled downtime.
• You will not have to re-set up any of your payments. All your previously scheduled payments and existing bills will still be in your Bill Payment after the upgrade.
• Bill payment will go live with our new online banking system on July 17 at approximately 12pm.

Our digital products are going through changes as follows:

Zelle & External Account Transfer

All scheduled pending or re-occurring transactions during our downtime will be cancelled and must be rescheduled by you once our upgrade has been completed.

CardValet

We will be transitioning into a new and enhanced card monitoring experience through both our new mobile app and Online Banking. As part of the transition, CardValet will be discontinued and replaced by Card Command Center.

Fire Financial Assistant

We are introducing a new and enhanced budgeting tool, therefore any information you may have entered will be unavailable. To use this tool, you will need to reenter your information.

Thank you for being a member, we look forward to you experiencing our new upgrade!