Employment Opportunities

Job Openings: Senior Member Service Rep

Duties:

Job description

Individuals in the job are responsible for helping Miami Firefighters Federal Credit Union meet its goal of helping members by phone or in person, provide outstanding service and high value products.

This position is responsible for answering telephones and performing a broad range of member service and other functions as necessary.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• This position is responsible for greeting and welcoming members and visitors to the credit union in a courteous, professional and timely manner. Provide prompt, efficient, and accurate service to credit union members.
• Know, understand and follow all MFFCU policies and procedures.
• Responsible for understanding and applying policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program, and OFAC.
• Alerts supervisor, or management to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members who appear to be avoiding a CTR (cash transaction reporting).
• Obtain refresher BSA/AML training at least annually, as scheduled by the COO/Compliance Officer.
• Maintain up-to-date knowledge of robbery procedures.
• Complete training courses as assigned
• Answer telephone, disseminate information or resolve questions, and/or route calls to appropriate individual. Put calls on hold and coordinate follow through so caller is handled as promptly as possible and/or put into voice mail or take message at caller’s request.
• Open new accounts for new and existing members. Provide members with all necessary information for membership.
• Assist members with account changes and new services
• Assist members with proper completion of payroll deduction forms
• Process stop payment requests
• Process incoming/outgoing wires
• Process check orders and re-orders
• Handle account research requests
• Respond to e-mail or electronic requests submitted by members, providing professional prompt, efficient and accurate service and information.
• Record all transactions accurately and in compliance with credit union procedures
• Close accounts when requested
• Answer inquiries regarding draft and shares accounts and other credit union related products.
• Perform transactions such as, transfers, loan payments, statement requests, temporary checks, and/or provide balances as needed.
• Assist members with online banking, password resets, mobile banking, bill payment, etc.
• Manage all aspects of IRA Accounts.
• Ensure that IRA knowledge is up-to-date by attending educational seminars and maintaining certification.
• Ensure accuracy of Ascensus system and IRA reporting.
• Assist members with certificates of deposit
• Resolve issues and professionally handle member’s daily needs.
• Provide assistance in debit card and credit card functions
• Answer member debit/credit card inquiries
• Contact members regarding suspected fraud
• Replace, block, unblock cards as needed
• Perform any other debit/credit card related duties as needed
• Promote, explain, and cross-sell other credit union services such as consumer loans, home equity loans, credit cards, share certificates, mobile banking, etc.
• Issue/Entry into Safe Deposit boxes.
• Promote, explain, and cross-sell other credit union services such as consumer loans, home equity loans, credit cards, share certificates, mobile banking, etc.
• Scans account documents and/or loan documents to electronic storage.
• Maintain supplies for postage meter and handle all mail.
• Assist in maintaining break room, FedEx, and other supplies as needed.
• Notarize documents as needed.
• Support the goals of the credit union through effective teamwork.
• Other duties not listed, as assigned.

Requirements:

Skills / Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with members or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Excellent computer skills MS Windows and MS Office(Word and Excel)
• Bilingual (English and Spanish) a plus

Education and/or Experience

• Minimum two year experience in the areas of member service and overall branch operations or two-three years’ experience in a sales oriented environment.
• Minimum two year experience managing all aspects of IRA accounts.
• High school diploma or general education (GED).

Additional Desired Attributes:

Experience:

• Member Service: 2 years (Required)
• Branch Operations: 2 years (Required)
• IRA: 3 years (Required)
• Bank or Credit Union: 2 years (Required)

Language:

• English and Spanish Fluently (Required)

Misc Comments:

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person

How to Apply

Apply Online for Senior Member Service Rep
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